Terms & Conditions profile image


The following Terms & Conditions shall apply to customers or passengers utilising the services offered by SM Travels for the hiring of Cabs and Tour packages:


The customer shall pay the cab fare , parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the vehicle Services.


The customer shall ensure that he/she will not indulge in any of the following activities while in a Cab:


profile imageSmoking or consuming any kind of intoxicants inside the Cab. The Chauffeur has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state or is found misbehaving with other passengers or the chauffeur, or is causing a nuisance.


profile imageMisusing, Soiling or damaging the seats and/or any other interiors of the Cab.


profile imageMisusing, soiling or damaging any of the devices (technical/non-technical) in the Cab.


profile imageAsking the chauffeur to break any Traffic/RTO/City Police and/or Government Rules for any purpose (especially reaching the destination earlier). The driver has the right to refuse such a request by the customer. The chauffeur also has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.


profile imagePressurizing the chauffeur to overload the boot space of the taxi with luggage. The customer shall not be generally allowed to use the seating area of the cab for placing any kind of luggage.


profile imageThere shall be extra charges for far off Locations & Toll charges as well.


profile imageThe company encourages all its customers to take full responsibility of their items. In case of lost items inside the Cab during the journey, Taxi will try to locate the items on a “best-effort” basis but is not responsible for the same in case of loss or damage to the same.


profile imageIf the Customer leaves any goods in the car or has any complaint in respect of the Services or the use of the cab, the Customer has to inform the travels of the same in writing within 24hours of using the taxi or the Services of SM Travels.


profile imageThe Travels shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment.


The above mentioned terms and conditions of use and the Privacy Policy constitute the entire agreement between the User(s) and SM Travels with respect to access to and use of the web site and the Services offered by the company, superseding any prior written or oral agreements in relation to the same subject matter herein.



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